Terms & Conditions of Service

1 Scope & Regulatory Framework

Athens Transfer Taxi provides professional private passenger road transport, airport/port transfers, and private sightseeing excursions in Athens and across the mainland of Greece.

All transport operations are executed in full compliance with the statutory provisions of the Hellenic Republic, including Greek Law 4530/2018 (provisions regarding passenger transport and vehicle rental with driver / licensed taxi operations), the Greek Highway Code (Law 2696/1999 as amended), and European Union consumer protection directives.

2 Booking Process & Contract Formation

2.1 Submission of Requests: Transfer inquiries and booking submissions through our website, WhatsApp hotline, telephone, or email constitute an offer by the passenger to book a transfer service under these Terms.

2.2 Written Confirmation Voucher: A contract is legally finalized and binding only once Athens Transfer Taxi issues an official written booking confirmation (via email, WhatsApp, or formal voucher) specifying the passenger name, pickup time, route details, and agreed price.

2.3 Accuracy of Information: The client is solely responsible for verifying that all booking details provided (including flight numbers, scheduled landing times, airport terminal, vessel names, passenger counts, child restraint requirements, and destination addresses) are exact and complete. Athens Transfer Taxi disclaims liability for failed pickups resulting from inaccurate customer data.

3 Rates, Inclusions, and Payment Terms

3.1 Fixed and Transparent Rates: All quoted fares are in Euros (€) and include statutory Greek Value Added Tax (VAT), vehicle fuel costs, highway tolls (such as Attiki Odos or National Highway tolls), luggage handling, and commercial vehicle passenger insurance.

3.2 Exclusions: Unless explicitly itemized in the booking voucher, quoted tour rates do not include admission tickets to archaeological monuments or museums (e.g. Acropolis, Delphi, Cape Sounio), licensed historical tour guides inside archaeological sites (available upon advance request), meals, gratuities, or unplanned route diversions requested during transit.

3.3 Payment Methods & Viva Wallet Security: Unless prepayment is agreed, payment is made directly upon the completion of the transfer. Accepted payment methods include:

Direct cash payment to the driver in Euros;
Major credit or debit cards (Visa, Mastercard, Maestro) processed securely via mobile card terminals (POS) powered by licensed payment institution Viva Wallet (viva.com);
Online electronic prepayment through encrypted Viva Wallet payment links for corporate or advance bookings.

Zero Card Storage: All card processing is handled externally by Viva Wallet under PCI-DSS Level 1 compliance. Athens Transfer Taxi never receives, views, or stores any client credit card numbers, CVV codes, or banking details in any database. Statutory fiscal receipts or corporate VAT invoices are issued for every executed ride pursuant to the Greek Tax Code (K.F.D.).

4 Airport & Port Pickups, Flight Tracking & Waiting Times

4.1 Flight & Ferry Monitoring: For airport and port arrivals, our dispatch team monitors scheduled flight and vessel arrivals using live flight radar and marine traffic tracking. Pickup times are automatically calibrated to your actual touchdown / docking time at no additional charge for normal flight delays.

Complimentary Grace Periods:

Athens International Airport (ATH): Up to 60 minutes complimentary waiting time from the actual flight landing time.
Ports (Piraeus, Rafina, Lavrio): Up to 30 minutes complimentary waiting time from the vessel docking time.
Hotels & Private Addresses: Up to 15 minutes complimentary waiting time from the scheduled pickup time.

4.2 Passenger Duty to Communicate: If you experience unexpected delays inside the airport terminal (e.g. lost baggage report, extended customs inspection, or passport control queue), you must notify your driver or our emergency dispatch hotline (+30 697 16 76 415) before your 60-minute grace period expires.

4.3 No-Show Declaration: If the grace period expires without any contact or communication from the passenger, the driver will be released from the terminal, the reservation will be declared a No-Show, and the full fare will remain payable in full to cover driver allocation and vehicle scheduling.

5 Cancellation, Amendments & Refund Policy

Cancellation Timeframe	Fee / Policy	Refund Status
More than 24 hours prior to scheduled pickup	Zero Fee (100% Free Cancellation)	100% Full Refund if prepaid
Less than 24 hours prior to scheduled pickup	50% of the total booking fare	Partial refund (balance refunded)
Less than 6 hours prior or Passenger No-Show	100% of the total booking fare	No refund eligible

5.2 Amendments: Booking amendments (change of flight number, date, or vehicle category) may be requested free of charge at least six (6) hours prior to the ride, subject to vehicle fleet availability.

6 Passenger Safety, Conduct & Statutory Driver Rights

6.1 Mandatory Seatbelts: In accordance with Article 12 of the Greek Highway Code (KOK / Law 2696/1999) and European Directive 91/671/EEC, all vehicle occupants must wear safety seatbelts at all times during transit.

6.2 Child Restraint Systems: Under European law, infants and young children must be secured in suitable certified child restraint systems (baby capsules, child car seats, or booster seats). Athens Transfer Taxi supplies certified child seats upon request during the reservation process.

6.3 Prohibited Behavior in Vehicles: To ensure passenger comfort and vehicle hygiene, the following conduct is strictly prohibited inside all fleet vehicles:

Smoking of conventional cigarettes, cigars, electronic cigarettes, or vaping devices;
Consumption of alcoholic beverages, illegal substances, or hot meals inside the passenger cabin;
Carrying uncontained hazardous, flammable, or bio-hazardous materials.

6.4 Driver's Statutory Right of Refusal: Chauffeurs reserve the statutory right to refuse carriage or immediately terminate transit for any passenger who appears heavily intoxicated, under the influence of narcotics, abusive, aggressive, or whose behavior poses an immediate safety risk to the driver, other passengers, or other road users. In such events, zero refund shall be issued.

7 Luggage Capacity & Lost Property Policy

7.1 Luggage Limits: Vehicles accommodate luggage within the physical design capacity of the vehicle's luggage compartment (boot). Luggage must not compromise passenger cabin safety or driver visibility. Passengers travelling with oversized sports equipment (surfboards, bicycles, large musical instruments) must declare such items during booking to ensure a suitable minivan is assigned.

7.2 Lost Property: Passengers are responsible for safeguarding their personal belongings. Any items discovered in vehicles will be deposited at our central operational base in Athens. Athens Transfer Taxi will make reasonable efforts to contact the passenger and return items via courier or personal delivery at the passenger's sole expense.

8 Vehicle Breakdown & Force Majeure Exemption

8.1 Replacement Guarantee: Athens Transfer Taxi maintains its fleet to the highest mechanical standards under mandatory Greek Periodic Technical Inspections (KTEO). In the improbable event of an unexpected mechanical breakdown during a transfer, Athens Transfer Taxi will dispatch an equivalent replacement vehicle without delay.

8.2 Force Majeure Exemption: Athens Transfer Taxi shall not be deemed in breach of contract nor liable for any delay, failure in performance, or consequential loss resulting from events beyond reasonable commercial control (Force Majeure). Such events include, without limitation:

Severe traffic congestion, road accidents blocking major arteries, or police emergency closures;
Public demonstrations, marches, or political gatherings in central Athens or surrounding areas;
Transport sector strikes, port authority walkouts, or air traffic control labor actions;
Extreme meteorological phenomena (heavy snowfall, localized flooding, gale-force winds delaying ferry dockings).

Recommendation for Departing Passengers: Passengers booking departure transfers to Athens International Airport (ATH) are strongly advised to schedule pickup times that provide a minimum arrival buffer of 2.5 hours prior to Schengen flights and 3 hours prior to non-Schengen / international long-haul flights.

9 Limitation of Liability

To the maximum extent permitted under applicable Greek and European law, Athens Transfer Taxi's aggregate contractual liability arising out of or related to any transfer service shall be strictly limited to the direct monetary amount paid by the customer for the specific booked service.

In no circumstance shall Athens Transfer Taxi be held liable for indirect, incidental, or consequential damages, including missed airline or cruise departures, missed business appointments, hotel cancellation charges, or loss of profits, where the passenger failed to allow adequate lead time or where delays were caused by traffic or third parties.

10 Governing Law, Jurisdiction & Dispute Resolution

10.1 Applicable Law: These Terms and Conditions and any contractual relationship between Athens Transfer Taxi and the passenger shall be governed exclusively by the laws of the Hellenic Republic (Greece), without regard to conflict-of-law principles.

10.2 Exclusive Jurisdiction: Any legal dispute, controversy, or claim arising out of or in connection with our services that cannot be amicably settled shall be subject to the exclusive jurisdiction of the competent courts of Athens, Greece.

10.3 EU Online Dispute Resolution (ODR): In accordance with Article 14(1) of EU Regulation 524/2013, European consumers may access the European Commission's Online Dispute Resolution platform for amicable out-of-court settlement of consumer disputes at: https://ec.europa.eu/consumers/odr.