Privacy Policy & Data Protection
Athens Transfer Taxi operates with a strict "Privacy by Design" model. We do not store client databases, and payments are handled exclusively by licensed payment provider Viva Wallet.
At Athens Transfer Taxi, we respect your privacy by adhering strictly to the principle of data minimization (Article 5(1)(c) GDPR):
- No Client Database: We do NOT create user accounts, client profiles, or store customer records in a web database.
- Bookings via Email Only: When you send a booking request through our website, it is transmitted directly to our secure company email inbox (ask@athenstransfertaxi.gr) and handled as direct communication.
- Secure Payments via Viva Wallet: All card transactions are processed by certified European payment provider Viva Wallet (viva.com). We never see, process, or store your card numbers or CVV.
2 Data Controller Identification
In accordance with Regulation (EU) 2016/679 (GDPR), the Data Controller responsible for your personal data is:
3 Data We Receive (Email Inquiries Only)
When you submit an inquiry or booking request, we receive only the specific information you provide via email to execute your transfer:
- Contact Details: Your full name, telephone / WhatsApp number, and email address.
- Journey Information: Pickup address or airport terminal, flight number (to track your arrival), destination address, date and time, number of passengers, luggage count, and optional child seat requests.
- Technical Cookies: Essential session cookies used purely to ensure website security and remember your cookie consent preferences.
4 Payments via Viva Wallet (Viva.com)
All electronic and card payments are processed directly by Viva Payment Services S.A. (Viva.com):
- Payment is completed via secure Viva Wallet payment links or directly inside the vehicle using Viva Wallet mobile POS terminals.
- Athens Transfer Taxi never accesses, collects, or stores card numbers, expiration dates, or CVV/CVC codes.
- Viva Wallet is fully certified under the highest global security standard: PCI-DSS Level 1.
- For details on how Viva Wallet processes data, please consult Viva Wallet Privacy Policy.
5 Legal Bases for Processing (Article 6 GDPR)
- Performance of a Contract (Art. 6(1)(b) GDPR): Responding to your inquiry, coordinating your pickup, tracking flight arrival times, and performing the requested transfer.
- Compliance with Legal & Tax Obligations (Art. 6(1)(c) GDPR): Issuing statutory fiscal receipts or tax invoices in compliance with the Greek Tax Code (K.F.D.).
- Legitimate Interests (Art. 6(1)(f) GDPR): Ensuring passenger safety, coordinating lost items left in vehicles, and defending against potential legal claims.
- Consent (Art. 6(1)(a) GDPR): Optional analytics cookies, freely managed via our Cookie Settings banner.
7 Retention of Email Records
Because we maintain client communication in our secure email inbox rather than a database:
- General Inquiries / Unconfirmed Quotes: Deleted from our inbox within 6 to 12 months.
- Completed Transfer Communications: Retained in email format for up to 24 months to address any customer service inquiries or claim defenses.
- Statutory Invoices / Receipts: Retained for 10 years as mandated by Greek Tax Law (Law 4174/2013).
8 Your Rights Under the GDPR (Articles 15–22)
You have the right to request access to the email correspondence we hold regarding your bookings, request corrections, or request deletion of your emails (subject to mandatory tax requirements).
9 Supervisory Authority (Hellenic DPA)
You have the statutory right under Article 77 GDPR to lodge a complaint with the competent supervisory authority:
10 Contact Us
Athens Transfers & Rates Catalog
Official transparent flat rates per vehicle. Select any route to configure and book in Ride Details.
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Looking for a custom address or destination not listed? Use the Ride Details calculator on the page.
Looking for a custom address or destination not listed? Use the Ride Details calculator on the page.